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ABSTRACT:

When Gareth Wright, founder of IT consultancy and emerging managed service provider (MSP) Remote Support Guys, lost his IT department job during the economic downturn of 2009, he realized there was a business opportunity offering IT services to people looking to save on costs.

From the outset, it was clear that cloud technology would be the key to the firm's ability to lower the cost of IT services as compared to the more established players in the services market.

Read this case study to learn how Remote Support Guys has benefited by leveraging a cloud-based management platform that brings together the IT administration of multiple customers within a single, convenient, easy-to-use console.

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