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Keeping Your Customers: The Business Value of Customer Experience

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In many cases, your business has one chance to offer your customers an optimal experience. That great customer experience will drive loyalty, advocacy, and business value.

Watch this video to learn why you must really understand and care about your customers across the lifecycle. Learn how you can gain a better understanding of their wants and what they are trying to achieve. And understand that service and support are the keys to brand success, driving critical retention, loyalty, and advocacy.

Vendor:
Oracle Corporation
Premiered:
Oct 18, 2012
Format:
Video
Type:
Webcast
Language:
English

This resource is no longer available.