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ABSTRACT:

Today's businesses need to provide customer service that's fast, agile, and deals with issues and emerging trends quickly.

Watch this video to learn why the cloud is the best way to deliver agile customer service because of its continuous updates and minimal IT capability requirements. Discover why a hybrid approach is ideal, moving some capabilities to the cloud and keeping others in-house. And learn how to choose a software as a service (SaaS) provider that is extensible and adaptable.

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