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ABSTRACT:

One of the best sales tools out there is making customers happy with great service. But this is not as simple as it would seem when you’re juggling cutting costs and growing service revenues at the same time.

Access this video to discover how you can deliver the right answer at the right time to customers no matter the channel.

From self-service website queries to social media and your contact center, providing consistent and relevant answers faster increases customer loyalty and reduces costs.

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