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ABSTRACT:

A positive customer service experience can make travel less stressful and more fun.

Watch this webcast to learn how Global Airways made business travel a positive experience for one passenger through customer experience management (CEM) technologies. Their key offerings included:

  • Real-time upgrades for preferred or frequent customers
  • Connection to Facebook to see if friends and acquaintances will be on the flight
  • Offers for priority check-ins, discounts, and immediate responses to changes in itinerary
  • Coordination of transfers
  • And more.

Find out offering these individualized features lead to positive customer feedback and transformed their customer into a brand advocate.

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