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ABSTRACT:

In response to a customer-driven business environment, businesses are turning to the cloud for contact center management and multi-channel customer engagement. Supporting these many channels can prove quite costly for enterprises, so the challenge is to manage them effectively and efficiently while maintaining the optimal customer experience.

Read this white paper for best practices in deploying customer service in the cloud. Learn how to successfully implement, consolidate, optimize, and transform your customer experience management strategy and sustain a long-term competitive advantage.

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