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ABSTRACT:

Thanks to trends like mobility, virtualization, and cloud computing, IT today finds itself in the business of procuring technologies from a host of providers, integrating them within the existing infrastructure, delivering the end-to-end service to various constituents, and managing it all in a way that ensures the highest possible service levels.

Unfortunately, despite this operational change, most organizations still use an approach to IT monitoring and problem resolution that focuses on the performance of siloed infrastructure components, relies on manual process and nonintegrated tool sets, and impedes visibility and efficiency.

Read this white paper to learn how an alternative new approach to IT performance management known as business service management (BSM) that focuses on connecting services to the underlying IT infrastructure regardless of provider can help you:

  • Gain better visibility into physical, virtual, mobile, and cloud-based services
  • Address IT issues before they impact the business
  • And improve overall service quality and end-user experiences.

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