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ABSTRACT:

As more and more organizations move IT services to public, private, and hybrid clouds, the priorities of service managers are shifting; the focus on maintaining infrastructure components is being eclipsed by the need to handle the complexities that the cloud adds to:

  • Governance
  • Service level agreements (SLAs)
  • Managing end-user experiences and expectations
  • Service costing
  • And more.

Read this white paper to learn best practices for moving IT service management (ITSM) beyond the corporate data center to the cloud. Learn various ways that leveraging automation can be invaluable for cloud service management.

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