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IBM SPSS Predictive Analytics

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You already know that business intelligence can play a crucial role in the effectiveness of your customer service.  So imagine if you can leverage that information to gain more insight into your customers- who they are, what they want, and how to retain them- all in real time.

Check out this 2-minute webcast to learn how you can leverage predictive analytics to improve customer satisfaction and loyalty and potentially turn your call center into a profit center.

Vendor:
IBM
Premiered:
Dec 31, 2010
Format:
Multimedia
Type:
Webcast
Language:
English

This resource is no longer available.