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ABSTRACT:

Customer’s today expect a personalized, consistent, relevant, and hassle-free experience when interacting with your business. Whether through your website, visiting your Facebook page, or on the phone with your service agents, providing an exceptional customer experience is paramount to your future success.

This exclusive resource explores the factors influencing the changing commerce landscape, including the impact mobility and social networking are having on the customer experience, and outlines technology tools from Oracle designed to help you optimize your customer experience management strategies.

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