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ABSTRACT:

The past decade has seen a revolution in call center communications thanks to new customer relationship management (CRM) tools. It is vital that you connect and communicate with your customers the way they want to in order to increase customer loyalty, satisfaction, and retention.

This webcast explores the latest trends in contact centers and details how an effective contact center strategy can pay off. Watch now to learn:

  • How to integrate CRM and analytics into call center processes
  • How connecting with social media can deliver new opportunities
  • Where to utilize video in your contact center
  • And more!

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