CW+: 500 Club case study: The Royal Mail approach to supplier relationship management

CW+: 500 Club case study: The Royal Mail approach to supplier relationship management

Cover


Your IT department and your suppliers are at loggerheads. There is a culture of one-upmanship and awkwardness on both sides. It’s not quite war, but its getting there. What do you do? That was the situation facing the Royal Mail two years ago, Antony Hayes, its head of IT vendor management, revealed at a meeting of the 500 club.“We were not managing our suppliers effectively, and we were not getting the performance and service we expected. All of that meant there wasn’t any trust there,” he said.“Our suppliers were frustrated because we did not always listen to what they were saying. We were frustrated because we didn’t feel they understood the urgency of the issues. There was a real break-down in communications,” he told an audience of IT professionals

Vendor:
ComputerWeekly.com
Posted:
21 Oct 2011
Published:
21 Dec 2010
Format:
PDF
Length:
3 Page(s)
Type:
White Paper
Language:
English
Already a Bitpipe member? Login here

Download this White Paper!

By submitting your email address, you agree to receive emails regarding relevant topic offers from TechTarget and its partners. You can withdraw your consent at any time. Contact TechTarget at 275 Grove Street, Newton, MA.

You also agree that your personal information may be transferred and processed in the United States, and that you have read and agree to the Terms of Use and the Privacy Policy.

Safe Harbor