First Contact Resolution

Cover Image

Contact centers are making many investments in tracking customer questions, measuring customer service representative performance, and service centers as a whole.  In spite of this, contact centers are still missing one critical aspect--  they can't fully achieve first contact resolution.  In this eBook, learn about way to improve your company's contact center experience and get the results everyone wants to see.

Vendor:
Pegasystems
Posted:
Feb 8, 2021
Published:
May 10, 2011
Format:
PDF
Type:
eBook
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